Understand other people so you can show them how to improve their life. You can have high levels of influence and persuasion with other people only when you have the skills of high-quality communication—the process that regulates almost everything you do. This course will help you learn skills of active listening, gaining and sharing empathy, giving information and direct help, and being assertive. It shows you how to connect meaningfully with other persons no matter how different their life experiences may be from yours. With a bond of rapport and insight in their motivations, you can build strong personal friendships, become effective in administrative or other workplace relationships, or be useful as a life skills mentor or as a guide in the resolution of personal distress.

Course Format:  Lessons/Lectures